UGAMail FAQ

 

• Can you increase my UGAMail quota?
• How long do I keep my email account after I graduate/leave UGA?
• How do I forward my UGAMail?
• How do I filter or block email in UGAMail?
• I'm going on vacation. How do I set the automatic reply vacation tool in UGAMail?
• I am not getting any new mail. My account is full, but I have deleted everything.
• Why can't I send email using an IMAP/POP program such as Outlook, Netscape, or Thunderbird from home?
• People are saying that they received strange emails from me that I never actually sent. Has my account been compromised?
• How do I save my UGAMail on my local hard drive?
• Can I get a UGA Alumni e-mail account?
• I need to send a large file to someone, but it's more than 30MB. What can I do?
• How do I set up my UGAMail application to auto-populate email addresses from the UGA directory (LDAP lookup)?

 

Can you increase my UGAMail quota?

The EITS Help Desk can increase email quotas in cases where it is absolutely necessary. Please note:

• Faculty/Staff are typically limited to a maximum of 75 megabytes of space
• Students are typically limited to a maximum of 50 megabytes of space

Call the Help Desk at 542-3106 if you are interested in increasing your quota.

Requests for larger than the above quotas must be submitted in writing (via a ticket or letterhead). Include contact information and the reason(s) why more space is needed. The requests will be processed on a case-by-case basis.

 

How long do I keep my email account after I graduate/leave UGA?

UGA Students

• All students are guaranteed use of their MyIDs for two semesters after leaving the University, for whatever reason (graduation, drop out, etc). After those two semesters your MyID will eventually be deleted. Plan ahead to set up a 3rd party email account with a provider such as gmail, yahoo, hotmail, etc.
• Alumni Accounts: Permanent UGA Alumni e-mail accounts are available through the UGA Almuni Association. Keep in mind that these email addresses are not MyIDs. EITS is not responsible for their creation or management whatsoever. To sign up for an Alumni Account, go here and follow the instructions: https://www.alumniconnections.com/olc/pub/GAU/register/register.cgi

UGA Faculty/Staff

• UGA Faculty and Staff member MyID accounts have no guarantees attached to them. Once an individual leaves UGA, the MyID will be deleted during the next MyID Deletion unless a specific request is made to delete the account immediately.

Retired UGA Faculty/Staff

• Retired Faculty/Staff member MyIDs are permanent.

 

 

How do I forward my UGAMail?

1. Go to http://www.ugamail.uga.edu/
2. Login with your MyID and password
3. Click on "Options"
4. Click on "Forwarding"
5. Input the full address you wish to forward your e-mail to
6. Make sure you click "keep a copy of each forwarded message" if you want a copy to remain in your UGAMail account before being forwarded
7. Click "Start"

 

 

How do I filter or block junk email (SPAM) in UGAMail?

SPAM is an issue all over the world. Fortunately there are ways in UGAMail to filter out junk mail from your account. For step-by-step instructions on setting up message filters, and general information about spam at UGA, go to:

http://www.ugamail.uga.edu/junkm.html

 

I'm going on vacation. How do I set the automatic reply vacation tool in UGAMail?

To set your vacation message in UGAMail:

1. Log in to webmail at www.ugamail.uga.edu.
2. Select "Options" over on the left side of the screen.
3. Select the "Automatic Reply" from the menu. Enter an auto-reply message.
4. Click "Start" to begin the auto reply

To stop the auto-reply, follow the above three steps and click "Stop" on the fourth step.

 

 

I am not getting any new mail. My account is full, but I have deleted everything.

After deleting messages, they will not be completely erased until you empty your trash. To do this, click on "Empty Trash" on the left.

If you do not see the "Empty Trash", but instead see "Compact Trash", try gong to "Preferences" on the left, and where it says "Delete to Trash:" select "Yes". This will create the "Empty Trash" link for easy and quick deletion.

 

 

Why can't I send email using an IMAP/POP program such as Outlook, Netscape, or Thunderbird from home?

• Off campus IMAP/POP users should use your Internet Service Provider's outgoing or SMTP server. Most ISPs require that all mail be sent through their own SMTP mail server, and not UGAs.
• A list of common ISPs and their SMTP server settings:

  • Charter: mail.charter.net
  • Bellsouth: mail.bellsouth.net
  • Earthlink: mail.earthlink.net
  • Mindspring: mail.mindspring.com
  • ISP homepages typically provide this information

 

 

People are saying that they received strange emails from me that I never actually sent. How is that happening? Has my account been compromised?

Your email address may be getting spoofed and used in the header of a spam message. Spoofing is just a way that spam can be made to look like it came from other email addresses (including UGA emails) when in reality it did not. Nine times of out ten this is what is happening, and you can simply tell people that you never sent the messages and it is best to ignore and delete them.

However, if you fear that someone has actually been using your username and password to gain unauthorized access to your UGA email account, then you should call the EITS Help Desk immediately at 542-3106. We will be able to change your password and report the incident to our Infosec group.

 

 

How do I save my UGAMail on my local hard drive?

To save a single message to your hard drive, follow the instructions at http://www.ugamail.uga.edu/faqdocs/webmail-public.html#Anchor5.

There is no fast way to do this for all of your messages. Archiving your inbox from UGAMail requires that you set up an IMAP client such as Thunderbird, Outlook, Netscape, or Outlook Express. Then, you can set up local folders and move your messages from the UGA email server to your local machine. This is not a readily portable solution. If you ever need to move your mail from your machine, you'll need to back up the profile for the program that was used.

 

 

Can I get a UGA Alumni e-mail account?

• Permanent UGA Almuni e-mail accounts are available through the UGA Almuni Association. Keep in mind that they aren't MyID-related at all so we do not provide support for creation or management of these accounts..
• These Alumni Accounts are available here: https://www.alumniconnections.com/olc/pub/GAU/register/register.cgi

 

 

I need to send a large file to someone, but it's more than 30MB. What can I do?

Websites such as dropload.com or yousendit.com allow you to send larger files (over 30MB) to anyone with an email address. These websites are usually free but require you to register for an account. Once you are registered, you can upload files to an FTP server and specify an email address to send the file to. The person receiving the file will receive an email containing a link to the file which will remain active for about a week. When the user clicks on the link they will prompted to download and save the file to their machine. The file will automatically be deleted upon successful download. Using this method you can transfer files larger than 30MB. Dropload allows up to 100MB files for free.